You became a doctor because you wanted to help patients, not spend your time on the intricacies of medical billing. You’d rather your office staff be free to assist patients on the phone or during their visits, not devoting much of their day preparing and sending bills.
At Heartland Medical Billing, we get it. We want to use our expertise in medical billing so that you can use your expertise helping patients. With that in mind, we’d like to tell you what sets us apart from other medical billing companies.
We’ve been serving customers for over a decade
You name it, we can handle it. We’ve seen a lot since we opened our business in 2008— any issues that you encounter are ones that we’ve dealt with and can navigate. We’re completely up to date on the most current CPT codes, and we stay on top of the yearly updates.
You can be sure that your bills will be properly coded and that you’ll get what you’re owed. We work with clients around the country, and we bill to 40 different insurance carriers; it’s very likely that we bill to your preferred carriers.
Insurance carriers like to deny claims because of improper coding. After all, that’s one of the ways that they make a profit. In the second quarter of 2017, the top six health insurance carriers reported a combined $6 billion in adjusted profits. You deserve all the money you are owed, and you’ll never have to worry about improper coding if you work with us.
Many of our clients recoup as much as 99% from insurance.
We have collected over $30 million for our clients, and we’ll work to make sure that you get your full payments.
We start at the beginning
We perform a full audit for each of our clients when we start working together. We will do a comprehensive audit of your billing system. If we find errors, we will fix them right away. We’ll let you know what problems we’ve found and why they’re happening, and we’ll also rebill each bill that is currently outstanding and open.
Additionally, we’ll update any SuperBills or ChargeSheets that you and any other providers in your practice use, and make sure that your charts are in compliance with the law. Insurance carriers run audits on these; you can be confident that yours will be free from errors
We offer percentage-based pricing
Nobody likes complicated bills or being surprised by additional charges that they weren’t expecting (and budgeting for). We understand this. We want to earn and keep your trust, and so our billing process is transparent, predictable, and easy to understand. (If you have questions, just ask!)
We don’t charge you a flat monthly rate and then tack on fees for everything else (postage, statements, credentialing and re-credentialing, hourly rates, etc.) Instead, we bundle everything into a single percentage. You’ll pay an all-inclusive fee, and won’t be surprised with extra charges. We can talk about how this will work and what will be included when we learn more about your practice and what your needs are.
We stay in touch
We’re not in your office, but we’re part of your team. When you call us during business hours, you’ll talk to a person, not a machine. Additionally, we make a point of keeping you informed.
When we make changes in the billing system, we will tell you. When we catch errors, we will tell you. When we come up with a strategy to implement that will increase your billing returns and fix issues, we will make sure that you understand it. It’s your practice, and we’re working for you.
We give you the best software out there—and it’s yours to keep!
When we start working with you, we’ll set you up with the best medical coding and billing software available. We believe in “radical transparency.” You will be able to see everything that we’re doing for you. Even if our relationship ends, you will get to keep the software and all of the data. (Really.)
We can help with credentialing
Keeping up with credentialing for the various insurance carriers is a full-time job on its own. We can do this for you, too. You’ll never have to worry about missing a deadline or ensuring that all of the documentation is filled out properly. And, we won’t charge you an extra fee for this service.
Are you ready to get started?
Contact us for a free, no-obligation consultation. After we’ve assessed the situation, we’ll give you a free quote. Whether you choose to work with us or not, you won’t be charged for our time—when we say there are no strings, we mean it! Fill out our contact form or give us a call (405) 735-9700). We're looking forward to talking with you about your needs and how we can help you!